Our commitment to you
We’re committed to your financial wellness – which includes the safety of your money and information. As your trusted resource against scams, we’re here to answer your questions and help you make smart decisions – so if you’re ever unsure about something, call us immediately at 800.358.8228 or visit your local branch.
Stay informed and protect yourself
Unfortunately scammers don’t take time off — they become even more active in vulnerable times. We’re here to help you feel safe and informed.
3 tips to stay safe
Beware of calls and texts asking for your Patelco information (March 2021)
Members have recently reported receiving calls and texts, many appearing to come from Patelco’s 800 number. The fraudsters are asking members for personal information such as online banking User IDs and passwords, then stealing money from their accounts. Some of the texts and calls refer to confirming Zelle transactions, which you may or may not have made.
As a reminder, Patelco will never call or text and ask for:
• your online banking User ID
• your online banking password
• your Member Number
• your full card number
• your card PIN, CVV or expiration date
If you receive a call or text asking for any of these, it is a scam. We may call or text to ask you if you have performed a transaction, but we will never ask you to confirm a transaction you didn't make, and we will never ask for any of the information listed above. If you ever feel uneasy about a call you receive, hang up and call us at 800.358.8228.
Watch out for COVID-related fraud (February 2021)
As the vaccines approved by the FDA begin to be distributed, we encourage our members to be alert as fraudsters are already offering to provide early access to the vaccine for a fee. These fraudsters are promising people that they can get the vaccine sooner than permitted under the applicable vaccine distribution plans.
COVID-19 vaccine fraud may include false promises of vaccine access, the sale of unapproved and illegally marketed vaccines, the sale of counterfeit vaccines that either do nothing or are hazardous, and the illegal diversion of legitimate vaccines — as well as phishing schemes luring victims with fraudulent information about COVID-19 vaccines.
Additionally, there has been an increase in other health-related fraud, including scams targeting people with Medicare, Medicaid, the Children's Health Insurance Program (CHIP), TRICARE, healthcare programs provided through the Veterans Affairs Department, and relief funds provided to healthcare providers through the Paycheck Protection Program and Health Care Enhancement Act.
Be on the alert for:
- unexpected bills
- communications related to unnecessary medical services
- the promotion of healthcare technology schemes related to COVID-19 testing
- the selling of treatments or cures for COVID-19
- identity theft or the theft of medical records
- health-related phone calls or text messages
- emails about COVID-19 from people you don't know
While Patelco doesn't provide any medical services or medical advice, please contact us if you're concerned that a health-related phone call, email, or text message seems fraudulent. We'll be glad to help you — especially as many of these schemes ultimately target your finances.
Visit fincen.gov/coronavirus to learn more about these scams.
Avoid PPP-related scams asking for fee payments (January 2021)
We want to remind all of our members who are business owners that there is no fee to apply for a federal Paycheck Protection Program (PPP) loan. If you are dealing with a company or financial institution to obtain a PPP loan, apply for a grant, or get a PPP loan forgiven, any fee requested is unnecessary and is very likely a scam. Additionally, there is no fee charged by California to apply for the state’s Small Business COVID-19 Relief Grant Program.
Select a topic below to learn how you can protect yourself.
- Guard your personal information
- Protect your debit and credit cards
- Be ATM smart
- Use a mobile payment app
- Avoid scams by knowing these 7 warning signs
- Learn about identity theft
- Monitor your credit reports
- Don’t get phished