Our commitment to you

We’re committed to your financial wellness – which includes the safety of your money and information. As your trusted resource against scams, we’re here to answer your questions and help you make smart decisions – so if you’re ever unsure about something, call us immediately at 800.358.8228 or visit your local branch.

 

Stay informed and protect yourself

Unfortunately scammers don’t take time off — they become even more active in vulnerable times. We’re here to help you feel safe and informed.

Here’s how to stay safe online

We’ve put together some helpful tips that will help keep you safe online, whether you’re shopping, just browsing, or doing your online banking. Check out these tips, which you can also print or download.

 

Latest Scams

Beware of fake debt collection scams (August 2022)

The Federal Trade Commission (FTC) recently announced that they are returning more than $1 million to the victims of a fake debt collection scheme — which fraudsters set up using the names GAFS Group and Global Mediation Group and Mediation Services and pressured consumers to pay the fake debts by threatening to take legal action against them. While this scheme was shut down, fraudsters are still running other similar schemes.

Here's four ways to protect yourself from fake debt collection scams:

Understand your finances, including keeping records of past and current debts — so you won't get fooled by a fake debt.

Request a "debt validation letter" — which requires the debt collection agency to prove they're legally collecting a debt you owe.

Regularly review your credit report — so you stay aware of the status of all your accounts.

Know your rights — including those covered under the Fair Debt Collection Practices Act.

Avoid using public wifi networks  (August 2021)

The National Security Network (NSA) is advising consumers to avoid using public, open wifi networks. The recent nationwide surge in fraud includes criminals using public wifi in coffee shops, airports, hotels, and similar venues to steal information, which is then used to commit financial crimes. Sometimes, criminals will set up their own wifi network that appears to be a public wifi network, often with a name similar to an actual public wifi network operating nearby. Criminals are also finding ways to exploit Bluetooth connections.

Any information on your phone or laptop — such as financial apps' usernames and passwords — can be more easily stolen when you're connected to a public wifi network.

Here's some ways you can protect yourself:

• avoid using public wifi networks

• turn off your Bluetooth connections when possible

• use your own data plan when traveling or out running errands 

Wifi networks with passwords required to access them might provide additional security, such as a network at a friend's home or one set up specifically for contractors to use at a work site.  But just because there's a password doesn't necessarily make it totally secure — a public wifi network at a coffee shop where the password is posted on the wall for everyone to see may be just as vulnerable to criminals as a wifi network without a password.

Protecting Myself

Select a topic below to learn how you can protect yourself.

  1. Turn on Two-Factor Authentication (2FA)
  2. Guard your personal information
  3. Protect your debit and credit cards
  4. Be ATM smart
  5. Use a mobile payment app
  6. Avoid scams by knowing these 7 warning signs
  7. Learn about identity theft
  8. Monitor your credit reports
  9. Don’t get phished