Manage your debit or credit card with ease
Patelco Online™ keeps it simple and secure and is available 24/7. You can:
- Check balances
- Make a payment
- Transfer funds
- Easily view and redeem rewards
- File a claim or dispute a charge
- Set up alerts
- Notify us if you are traveling
- Request a balance transfer
- Report a lost or stolen card
Get started today with Patelco Online™ >
Contactless CardsCredit and debit cards with contactless technology offer a secure, fast and easy way for you to pay for a purchase. It’s simple - just tap and go! Contactless payments use short-range proximity technology to securely complete payments between a contactless card and a contactless-enabled checkout terminal. When you tap your contactless card at the checkout terminal your payment is sent for authorization just like it does when you swipe your card or insert the chip in the terminal.
Common questions about contactless cards
Shop securely and conveniently with your Patelco card in your digital walletAdd your Patelco credit and debit cards to the digital wallet of your choice: Apple Pay, Google Pay or Samsung Pay. Then, you can pay for things simply by using your phone.
Common Digital Wallet questions
Dispute a card transaction
If you see a charge you don't recognize or have an issue with a purchase, you can submit a credit, debit, ATM, or HSA card dispute or claim within 60 days of the date it appears on your statement.
Many times, disputed charges are legitimate purchases that you may not recognize or remember, so we recommend reviewing your recent receipts or online shopping emails before you file a claim.
The easiest and fastest way to submit a card dispute is in Patelco Online™ or the Patelco Mobile App. After you log in, tap or click the account with the transaction, tap or click to select the transaction, and then select Dispute. We encourage you to file online, but you can also contact us.
Common Dispute questions
We’ve added a new layer of security to our credit and debit cards, especially useful for cardholders shopping online. For certain transactions, onetime passcodes sent to your mobile phone will help us make sure your transactions belong to you.
Here's how it works: A passcode request will pop up during certain online transactions when our system detects the need for additional security. If you receive a request, check your mobile phone for a text containing the passcode, then enter it where prompted online. If you don’t enter the correct passcode, your transaction will not go through.
Onetime passcodes will not apply to most transactions, so don’t be surprised if you don’t receive a request. If you do see one, rest assured that this extra authentication step is just a sign that our security measures are working to keep your accounts safe. Check out onetime passcode terms and details to learn more.
If you're having difficulty with a transaction where a onetime passcode is requested, contact us directly at 800.358.8228 for help.
Travel notification and support
Reduce the risk of card fraud by letting us know when you travel.
When you're traveling outside of your home state or country:
- Make sure your contact information is up to date on Patelco Online™, or by calling us at 800.358.8228 or visiting a local branch.
- The easiest way to notify us is in Patelco Online™. Log in, then hover over Card Services in the main menu, and then go to Card Management to set a Travel Notice for each card on your account.
How to request a balance transfer
Paying off high interest rate credit cards with your Patelco card is a simple way to consolidate your debt into one manageable payment. Plus, there are no additional charges to request a transfer and the process is easy.
To request a balance transfer:
- Log in to Patelco Online™
- From the main menu, hover over Card Services
- Select Balance Transfer
- Answer a few questions and then select Submit
Tip: Have your credit card account number and the payment address handy.
You can review the status of your transfer by selecting Card Services from the main menu, then Balance Transfers, and then View Submitted Forms.
How it works
- Open a rewards-eligible Patelco credit card.
- For eligible cards, enrollment in Patelco Rewards is automatic.
- Accrue points with your purchases. Some cards even offer double points on certain purchases.
- Redeem your Patelco Rewards Points through Patelco Online™.
How to redeem your Patelco Rewards Points
- Points can be used for travel, merchandise, gift cards or cash credit to your account.
- Points convert to cash at a value of $.01 per point.
- Points never expire.
See your current rewards options at Patelco Online™. (When you log in, go to the Card Services menu, and select Rewards to access your rewards account).
Common Patelco Rewards questions
Overview of Mastercard ® Benefits
Your Patelco Mastercard ® debit or credit card automatically comes with great benefits.
Pure Mastercard ®
|Safety and Security|
|Zero Liability Protection||•||•||•|
Mastercard ® ID
Theft Protection ™
|Emergency Cash Advance||•||•||•|
|Lost/Stolen Card Reporting||•||•||•|
|Access & Lifestyle Benefits||•||•||•|
|Cellphone Protection 1||•|
|Online Booking Tool||•||•||•|
|Personal Travel Advisor||•|
|Luxury Hotel & Resorts Program||•|
|Travel Accident Insurance**||•|
Mastercard® Benefits in Detail
Safety and Security
Zero Liability Protection: You don’t have to worry when you use your Mastercard card because it’s covered by Zero Liability protection, whether you pay in-store, online, or over the phone. As a Mastercard cardholder, you’re not responsible in the event that someone makes unauthorized purchases with your card. Certain conditions and exceptions apply1.
Mastercard ID Theft Protection™: Detects and helps quickly resolve ID theft events at no extra cost. From scouring the internet to see if your personal info is being sold to helping you clear your name with credit rating agencies, we are there for you 24/7. Simply visit mastercardus.idprotectiononline.com or call 800.MASTERCARD.
Mastercard Global Service™: Provides 24 hours a day, 7 days a week member service assistance with Lost and Stolen Card Reporting, and Emergency Cash Advances, as well as assistance with locating ATMs.
Access and Lifestyle Benefits
Priceless® Cities: Get insider access to one-of-a-kind experiences and offers in some of the world's most exciting cities.
Golf Privileges: Access to private clubs, savings on public courses and resorts, preferred pricing, exclusive programs and preferred booking opportunities on TOURAcademy® programs nationwide.
ShopRunner: As a member with a Mastercard® World or World Elite credit card, you will receive free 2-day shipping and free return shipping at over 140 different stores when you enroll at shoprunner.com/mastercard.
Online Booking Tool: Discover a convenient way to book hotels, flights, and car rentals online.
Airport Concierge: Arrange for a personal, dedicated Meet and Greet agent to escort you through the airport on departure, arrival, or any connecting flights, 24/7/365 at over 450 destinations worldwide.
onefinestay: Enjoy 10% off bookings using using promo code MC10 on onefinestay, which offers vacation homes with hotel-like amenities at onefinestay.com/mastercard.
Personal Travel Advisor: Experienced travel advisors assist with detailed travel plans, recommendations, and access to high quality, high value vacation choices around the world.
Luxury Hotel and Resorts Program: Enjoy the perfect accommodation from a unique collection of exceptional hotels and resorts with a room upgrade**, late check–out**, complimentary breakfast for 2 daily**, exclusive amenities**, and more.
Cruise Program*: Enjoy exceptional World benefits and savings on a global fleet of luxury cruise ships, mega-yachts and boutique river vessels.
Common questions about your Patelco Debit Mastercard® or Patelco Mastercard® credit card
Passage and Payback Documents
Passage Rewards World Elite
Payback Rewards World
1 As a Mastercard cardholder, you will not be held responsible for unauthorized transactions if: (1) you have used reasonable care in protecting your card from loss or theft; and (2) you have promptly reported to your financial institution when you knew that your Mastercard was lost or stolen.
If you believe there has been unauthorized use on your account and you meet the conditions above, rest easy knowing you’re protected by Zero Liability. Zero Liability does not apply to the following Mastercard payment cards: commercial cards, unregistered prepaid cards or gift cards.
If you have questions regarding Zero Liability coverage or you suspect unauthorized use of your card, contact your financial institution IMMEDIATELY.