Updated holiday hours for Monday, January 17
For the upcoming holiday on Monday, January 17, our branches, call center, online chat, and Virtual Branch will be closed.
To check your balance, pay a bill, make a transfer and more, log in to online banking.
Chat with us
We’re available for live online chat 8am – 5pm weekdays. Our representatives can answer account-related questions as well as general questions about Patelco products and services.
Talk via live online chat – Available on desktop or mobile devices
Text us via Apple Messages for Business – Talk to us directly from your Messages app (available for iPhone and iPad, or iPod touch) You can also respond to conversations with your Apple Watch or Mac.
Make an appointment with a team member
In just a few simple steps, you can make an appointment to speak with a Patelco branch team member on a day and time that works best for you. This new feature allows you to schedule an appointment or make changes to an existing appointment.
Visit a local branch or meet with us virtually
Find a location near you or our get face-to-face, personalized service online from one of our team members through our Virtual Branch.
Send us a secure message online
With our online banking platform Patelco Online™ you can send and receive messages securely. Log in and select MESSAGE CENTER.
Give us a call
We're available by phone 7:30am - 7pm PT weekdays and 9am - 2pm PT Saturdays.
(International card assistance is available 24/7.)
General assistance:
800.358.8228
Debit/credit cards:
800.358.8228 option 3 (fraud, lost/stolen cards, card unblocking, transaction inquiries)
Current balance, fund transfers and more:
888.766.2424
Other inquiries:
New home loans 800.358.8228 x1202 (8am – 5pm weekdays)
Existing home loans 800.358.8228 x1203 (8am – 5pm weekdays)
Other loans 800.358.8228
Financial Advisors 800.358.8228
International assistance:
General questions +1.925.468.6300
24/7 card assistance or activation +1.909.941.1034
Reach us by postal mail
We accept payments and forms at our secure PO Boxes.
Send Deposits, Loan payments, and Credit Card payments to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344
Send Individual Retirement Account and new Health Savings Account forms to:
Patelco Credit Union
3 Park Place
Dublin, CA 94568
Send forms for existing Health Savings Account to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344
Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.