Make an appointment with a team member
In just a few simple steps, you can make an appointment to speak with a Patelco branch team member on a day and time that works best for you. This new feature allows you to schedule an appointment or make changes to an existing appointment.
Send us a secure message online
With our online banking platform Patelco Online™ you can send and receive messages securely. Log in and select MESSAGE CENTER.
Chat with us
We’re available for live online chat 8am – 5pm weekdays. Our representatives can answer account-related questions as well as general questions about Patelco products and services.
Talk via live online chat – Available on desktop or mobile devices
Text us via Apple Messages for Business – Talk to us directly from your Messages app (available for iPhone and iPad, or iPod touch) You can also respond to conversations with your Apple Watch or Mac.
Give us a call
We're available by phone 7:30am - 7pm PT weekdays and 9am - 2pm PT Saturdays.
(International card assistance is available 24/7.)
General assistance:
800.358.8228
Debit/credit cards:
800.358.8228 option 3 (fraud, lost/stolen cards, card unblocking, transaction inquiries)
Current balance, fund transfers and more:
888.766.2424
Other inquiries:
New home loans 800.358.8228 x1202 (8am – 5pm weekdays)
Existing home loans 800.358.8228 x1203 (8am – 5pm weekdays)
Other loans 800.358.8228
Financial Advisors 800.358.8228
International assistance:
General questions +1.925.468.6300
24/7 card assistance or activation +1.909.941.1034
Reach us by postal mail
We accept payments and forms at our secure PO Boxes.
Send Deposits, Loan payments, and Credit Card payments to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344
Send Individual Retirement Account and new Health Savings Account forms to:
Patelco Credit Union
3 Park Place
Dublin, CA 94568
Send forms for existing Health Savings Account to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344
Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.