Did you apply for a loan modification?
To check the status of your loan modification, call 800.358.8228 x 3999 or email us.
To appeal a modification decision, call 800.358.8228 x 3999 or email us a summary of your appeal.
- An appeals manager will be assigned to your case within three business days and will provide you with a case reference ID and a resolution date.
- Appeals are typically resolved in 15 days. Some cases may extend to 30 days. Your case manager will notify you of any extension.
If we don't meet these timelines, we’d like to know. Contact us at 800.358.8228 x 3999 or by email.