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Contact Us

We’re here to help you with any questions you have –
via email, in person, or on the phone.

Member Service: 800.358.8228

Weekdays 7:30am – 7pm PT
Saturdays 9am – 2pm PT

Enter your Question


  • What are your rates?
  • What is a “Commitment Household Member”?
  • What do I do if I have lost my card?

Ask a Question

Our "Ask a Question" feature can help you find answers to the most common questions. Just type in your question and we'll return the most related answers.

If you can't find an answer to your question, just send us a email, give us a call at 800.358.8228 or stop by your local branch.

Patelco Online™ now has Secure Messaging

We’ve created an all-new online banking platform, Patelco Online™, and you can use it send Secure Messages. Even better, we can send you a reply – right inside Patelco Online™!

Check out this video to see how easy it is to send and receive Secure Messages in Patelco Online™, then log in using your existing User ID and Password.

Log in to Patelco Online™

Not registered for online banking? Get started here.

Send us an Email

Ask a question or get help by sending us an email. Simply complete the form below and we'll respond by email within three business days. If you need a more immediate response, please call our Member Contact Center at 800.358.8228.

Important Security Reminder

For your protection, please do not include confidential information such as account numbers, passwords, login information, Social Security Number, or any other information that could be compromised when using third party email software. To send a secure email, please login to Patelco Online.

Required fields are indicated by a *

 General (eg. question about products or services)
 Support (eg. online banking, mobile banking)
 Website (eg. broken link/bug, wrong information)

Deposits, Loan, Credit Card Payments can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 2227
Merced, CA 95344

Individual Retirement and new Health Savings Account Forms can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 8020
Pleasanton, CA 94588

Existing Health Savings Account Forms can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 2227
Merced, CA 95344

Call us at 800.358.8228 for assistance with Patelco accounts, products, and services. For specific assistance, see our other contact numbers below.

From overseas, call 1 925 468 6300 (general questions) or 1 909 941 1034 (card questions only).

Debit and Credit Cards

Fraud, lost / stolen cards, and transaction disputes 24/7: 800.358.8228 option 4

Card unblocking and transaction inquiries 24/7: 800.358.8228 option 4

Card assistance from overseas: 1 909 941 1034

Card activation 24/7: 866.762.0558

Card activation from overseas 24/7: 1 909 941 1034

Call 24 and Text Banking

Check balances, transfer funds, get account info, and more 24/7: 888.766.2424

Send a command to text banking 24/7: 24341

View and print a list of commands (PDF)

Home Loans

Apply for a new home loan: Weekdays 8am – 5pm PT 800.358.8228 x1202

Get help with existing home loan: Weekdays 8am – 5pm PT 800.358.8228 x1203

Personal and Vehicle Loans

Apply for a new personal or vehicle loan, or get answers about an existing loan

Weekdays 7:30am – 7pm PT and Saturdays 9am – 2pm PT 800.358.8228

Auto Buying Service
Weekdays 9am to 5pm 800.757.2706

Investments and Insurance

Connect with a Financial Advisor: 800.358.8228

See how much you can save with Patelco Insurance Services
Weekdays 5am to 7pm PT and Saturdays 6am – 2pm PT 844.835.7645