Contact Us

Online, email, phone, or in-person, we’re here to help you with any questions you may have.

Contact Center: 800.358.8228

Monday – Friday 7:30AM – 7PM PST
Saturday 9AM – 2PM PST

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Examples:

  • What are your rates?
  • What is a “Commitment Household Member”?
  • What do I do if I have lost my card?

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Our "Ask a Question" feature can help you find answers to the most common questions. Just type in your question and we'll return the most related answers.

If you can't find an answer to your question, just send us a email, give us a call at 800.358.8228 or stop by your local branch.

Send us an Email

Ask a question or get help by sending us an email. Simply complete the form below and we'll respond by email within three business days. If you need a more immediate response, please call our Member Contact Center at 800.358.8228.

Important Security Reminder

For your protection, please do not include confidential information such as account numbers, passwords, login information, Social Security Number, or any other information that could be compromised when using third party email software. To send a secure email, please login to Online Banking.

Required fields are indicated by a *

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 General (eg. question about products or services)
 Support (eg. online banking, mobile banking)
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Mail

Deposits, Loan, Credit Card Payments can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 2227
Merced, CA 95344

Individual Retirement and new Health Savings Account Forms can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 8020
Pleasanton, CA 94588

Existing Health Savings Account Forms can be mailed to the following secure P.O. Box:

Patelco Credit Union
P.O. Box 2227
Merced, CA 95344


To ensure we offer you the best in-branch service experience, we do not publish direct branch numbers of our website for help with general questions. Our Member Contact Center representatives are able to assist you with any issue regarding Patelco accounts, products, and services.

Call 800.358.8228 for general questions. For specific assistance, please see our other contact numbers below.

Debit and Credit Cards

Activate your debit or credit card 24/7 (Visa cards) 800.862.0760

Activate your debit or credit card 24/7 (MasterCard cards) 866.762.0558

Report Lost or Stolen Card 24/7 800.358.8228

Unblock a Card, Dispute or Inquire About a Transaction 24/7 (Domestic) 800.358.8228

Unblock a Card, Dispute or Inquire About a Transaction 24/7 (International) 0.410.581.9994

Call 24 and Text Banking

Call 24: Check balances, transfer funds, get account info, and more 24/7 888.766.2424.

Text Banking 24/7 24341

View and print a list of commands (PDF)

Home Loans

Apply for a new home loan Mon – Fri: 8AM – 5PM PST 800.358.8228 x1202.

Existing home loans Mon – Fri: 8AM – 5PM PST 800.358.8228 x1203.

Personal and Vehicle Loans

Apply for a new personal or vehicle loan or inquire about an existing loan Mon – Fri: 7:30AM – 7PM PST & Saturday 9AM – 2PM PST. 800.358.8228

After regular business hours 888.565.7922

Auto Buying Service
Mon-Fri 9AM to 5PM 800.757.2706

Investments and Insurance

Locate a Financial Advisor, or inquire about your existing investment account or our insurance products. 800.358.8228 (extension 3850)

Talk to a Financial Advisor >