We're monitoring the coronavirus situation — here's the latest updates
The health and safety of our members and team is our top priority. We are also here to help if you are impacted by COVID-19 and in need of financial support.
Contact us if you have a financial need
Patelco offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Whether your individual situation calls for delaying a payment, increasing your credit line, waiving a fee, or getting a loan, our team is here for you. We have special loans as part of our member support program. Please call 800.358.8228 or visit your local branch if you have a need.
Follow us here and on social for the latest updates
We're continuing to closely monitor the coronavirus situation and will always have our latest updates posted here, as well as on @PatelcoPays and on Facebook. Follow and like us to keep up to date. We also encourage you to keep yourself and your family safe by following the latest CDC guidelines.
Branches remain open with modified hours
Financial institutions are an essential service, so our branches are open to serve you with modified hours during the stay-at-home order for California. Our goal is to help you with your daily financial transactions – so you can focus on what matters. Our current hours are:
Weekdays 10am - 4pm
If you'd feel more comfortable doing transactions from home, our online banking and our award-winning Mobile App let you check your balance, make transfers, pay bills, deposit checks and much more. If you're not signed up yet, select the blue SIGN UP button at the very top of this page. All you need to get started is your Member Number (which is on your latest statement) and some basic personal information. You can also use our nationwide ATM network for many transactions.
We're here to talk about recent economic changes
As you may know, the stock market dropped sharply and the Federal Reserve has slashed interest rates. The Fed cut the interest rate to try and stay ahead of disruptions and economic slowdown caused by the coronavirus. You might be concerned about how all of this will affect you. Every situation is different, and we encourage you to talk to us about your own concerns.
If you want to talk about your investments or retirement accounts
You may already have advisors you rely on, but if you’re looking for additional insights at no cost, our experienced investment advisors are available to listen to your concerns and answer your questions. Visit our CFS financial advisors page to find your nearest financial advisor.
If you want to talk about your personal finances in general
We encourage you to talk to us about where you are and where you want to be. Our certified financial counselors welcome these conversations and are available at our branches or by phone. Email MyFinancialJourney@patelco.org to set up a free appointment today – we want to talk about whatever is on your mind.
We also have a partner to help by phone and online
One of the benefits of Patelco membership is complimentary access to counselors and educational tools by phone or online through our partnership with BALANCE – an industry leader in expert financial advice. Look for the Get Started button on our BALANCE page to connect.
We’re always here to serve your financial needs, to listen to your concerns, and to offer sound advice.
We'd like to remind you that non-deposit investment products and services are offered through CUSO Financial Services, L.P. ("CFS"), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Patelco Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.
Protect your physical and financial health from coronavirus scams
We care about your financial health and your physical health, too. Scammers are taking advantage of the coronavirus situation, and we'd like to share these ways to stay safe.
- Don't click on links from sources you don't know — they could download viruses onto your computer or phone. Be suspicious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the coronavirus, visit the CDC website directly.
- Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure coronavirus disease 2019 (COVID-19).
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
The FTC is monitoring for coronavirus-related scams. Check out their post for more information.