What the 0.75% rate hike means for you


Materials for 2022 Annual Meeting

Our Annual Meeting materials are now available here for you to view (and download). If you have questions, please email annualmeeting@patelco.org.

We're protecting you with our top-notch cybersecurity

Global conflict has dominated the news this week, including coverage of cyberattacks. While there’s no particular threat to Patelco, we’re writing today to share how we protect your accounts – so you know your money and your information are safe and secure 24/7.

Here's how we're guarding you:

  • Our devices are protected
    All the hardware our organization uses has best-in-class protection – from laptops to phones to data servers.
  • Our networks are monitored
    We protect our communications and data with next-generation security systems that monitor and control incoming and outgoing network traffic. Our firewalls are monitored and managed by a global cybersecurity firm, and our network traffic is analyzed for threats 24 hours a day.
  • Our team’s accounts are secured
    To secure our team members’ access to our mission-critical systems, Patelco uses a leading information security company with over 20 years of experience protecting financial institutions We further protect all our administrative accounts with multifactor authentication (MFA) — think of it like a vault requiring multiple keys to access. Here’s how to set up that same protection for your online banking account.
  • We have plans in place to respond to any unexpected cyber events
    We routinely test and refine our incident response plans so that we're prepared in the event of anything unexpected.
  • We’ve got the knowledge you need to protect yourself
    As always, you too play an important role in account security: by keeping your personal information private. Never share these 5 pieces of information with anyone who contacts you – even if they claim to be from Patelco. Check out 9 other ways you can protect yourself – from phishing to identity theft to common scams, we’ve got the knowledge you need to stay safe.


President and CEO Erin Mendez joins Patelco Board

Patelco President and CEO Erin Mendez has been appointed to the Patelco Board of Directors. Mendez will fill the term of former board member Emily Shubert through April 22, 2022. At that time, she will have the opportunity to be re-elected to serve a three-year term.

“Erin has been instrumental in Patelco’s growth and transformation over the past eight years and we’re extremely proud to welcome her to the board,” said Peter Hanelt, Patelco Credit Union’s Chairman of the Board. “While it's common for a CEO to be on the board of a public company, it’s certainly less so among credit unions. Appointing Erin is a recognition of her unwavering commitment to improving the financial health and well-being of more than 400,000 Patelco members throughout Northern California. It’s also a result of her governance, strategic planning, and overall leadership within the credit union industry.”

Check out our PR release for more information.

Our San Ramon branch has moved to a new location

Our San Ramon Crow Canyon branch has closed and we are excited to announce that our San Ramon City Center branch is now open!

This new larger space located at 6000 Bollinger Canyon Rd offers parking available directly in front, private member service offices, and free and open community workspace including free wifi.

On behalf our San Ramon Valley team, we look forward to seeing you at our new location!