Chat with us securely

We now offer secure online chat 9am – 5pm weekdays with a human being. Just sign in to online banking and look for the dark red chat box, available in desktop online banking, our Mobile App, or your mobile browser. Our team can answer account-related questions as well as general inquiries.

Talk to us securely – Available weekdays 9am to 5pm on desktop or mobile devices.

Chat with us using your mobile device

We’re available for live online chat 9am – 5pm weekdays. Our team can answer account-related questions as well as general questions about Patelco products and services. 

Text us via iPhone or iPad – Talk to us directly from your Messages app (available for iPhone, iPad, and iPod touch) You can also respond to conversations with your Apple Watch or Mac.

Text us via Android – Talk to us directly from your Android device using Android Messages. (Here’s how to update your Android settings to enable this.)

Talk to our chatbot 24/7 (or our team weekdays 9am to 5pm)

Got a question about one of our products or services? Need to know something like our routing number? Our chatbot is available 24/7 to answer your general questions – and our team is available weekdays 9am to 5pm if you need to talk to a human.

Please note that this service is only for general information, not confidential or account-specific information. If you need help with your account, please log in to online banking first using the login at the top of this page. After login, you can talk to a human; our team is available weekdays 9am to 5pm.

Talk to our chatbot – Available on desktop and mobile devices. Select the dark red chat box in the lower righthand corner of your browser to get started.

Make an appointment with a team member

In just a few simple steps, you can make an appointment to speak with a Patelco branch team member on a day and time that works best for you. This new feature allows you to schedule an appointment or make changes to an existing appointment.

Visit a local branch or meet with us virtually

Find a location near you or our get face-to-face, personalized service online from one of our team members through our Virtual Branch.

Send us a secure message online

With our online banking platform Patelco Online™ you can send and receive messages securely. Log in and select your name in the upper hand corner, then Messages.

Give us a call

We're available by phone 7:30am - 7pm PT weekdays and 9am - 2pm PT Saturdays.
(International card assistance is available 24/7.)

 

General assistance:
800.358.8228

Debit/credit cards:
800.358.8228 option 3 (fraud, lost/stolen cards, card unblocking, transaction inquiries)

Current balance, fund transfers and more:
888.766.2424

Other inquiries:
New home loans 800.358.8228 x1202 (8am – 5pm weekdays)
Existing home loans 800.358.8228 x1203 (8am – 5pm weekdays)
New accounts 800.358.8228 x1212 (8:30am – 5pm weekdays)
Other new loans 800.358.8228 x1212 (8:30am – 5pm weekdays)
Financial Advisors 800.358.8228

International assistance:
General questions +1.925.468.6300
24/7 card assistance or activation +1.909.941.1034

Reach us by postal mail

We accept payments and forms at our secure PO Boxes.

Send Deposits, Loan payments, and Credit Card payments to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344

Send Individual Retirement Account and new Health Savings Account forms to:
Patelco Credit Union
3 Park Place
Dublin, CA 94568

Send forms for existing Health Savings Account to:
Patelco Credit Union
PO Box 2227
Merced, CA 95344

 

 

 

Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.