Text Message Fraud Alert

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Text Message Fraud Alert

Some members have notified us that they are receiving text message requests for account information from “checksordered@alerts.com.” If you receive one of these messages, please do not respond.

As a reminder, Patelco will never ask you to update or provide personal or account information via text or email.

If you receive a suspicious text message, immediately forward it to us at: abuse@patelco.org. If possible, provide the number the text is coming from and any screen shots of the actual texy message. You may also report a suspicious text by calling us at 800.358.8228.

Protecting Yourself

Account Alerts
To further protect you and to assist in account monitoring, please enroll in our Alerts & Notifications service through Online Banking which will immediately alert you to any transactions that post to your account. Simply log in to Online Banking, go to the All Services menu item, then under Account Information click on Alerts & Notifications to set up the alerts you would like to receive.

Identity Theft Protection
Consider our Identity Theft Protection from our partner, Identity Fraud, Inc. We recommend that you learn how to further protect yourself from identity theft by visiting the Identity Theft Toolkit.