Account Activation Text Scam

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Account Activation Text Scam

CO-OP Financial Services has recently issued a text scam alert. Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.

Scam Details

  • Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.
  • A recent text example: “Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992”.
  • Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
  • Additional originating text numbers for this recent scam include: 786-300-2335 and 971-208-9936. All numbers referenced in this Alert Bulletin have been disbanded. New originating numbers will most likely be created and used in the future.
  • Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number.

As a reminder, Patelco will never ask you to update or provide personal or account information via text or email.

If you receive a suspicious text message, immediately forward it to us at: If possible, provide the number the text is coming from and any screen shots of the actual text message. You may also report a suspicious text by calling us at 800.358.8228.

Protecting Yourself

Account Alerts
To further protect you and to assist in account monitoring, please enroll in our Alerts & Notifications service through Online Banking which will immediately alert you to any transactions that post to your account. Simply log in to Online Banking, go to the All Services menu item, then under Account Information click on Alerts & Notifications to set up the alerts you would like to receive.

Identity Theft Protection
Consider our Identity Theft Protection from our partner, Identity Fraud, Inc. We recommend that you learn how to further protect yourself from identity theft by visiting the Identity Theft Toolkit.