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We don't just stop after the mortgage papers
are signed. We offer continuous servicing
of your loan in a variety of ways and provide
solutions that evolve with the life of your loan.
There are many ways to get the process started on a loan for a new purchase, a refinance, or a home equity loan or line of credit. You can even track rates or contact one of our consultants to get a free analysis.
*Rates are subject to change without notice. This is not a commitment to lend or a loan approval of any kind. Rate Tracker is available in CA only.
|Inquiries by Phone or Email||Inquiries by Mail|
For questions or information regarding:
Please contact the Home Loan Mortgage Servicing Department at 800.358.8228 option 4 ext. 1203 or via email at firstname.lastname@example.org
Please mail all written correspondence to:
Patelco Credit Union
Please note regarding payements:
In case of errors, questions, or for information requests about your statement or general loan inquires please contact Patelco through one of the following options:
Upon receipt of a written request, we will provide a response within 5 business days. If your written request requires research greater than 5 business days we will acknowledge your request and will continue to research your inquiry. We will provide a completed response within 30–45 days or less.
Patelco has partnered with a company called Allied Solutions to help us ensure that our Hazard and Flood Insurance records for Home Loan holders remain current.
You may receive a letter from Patelco requesting a copy of your insurance policy. If you receive this letter, please make sure that you have adequate dwelling coverage, and that Patelco is listed as the loss payee on your account. In addition, please make sure your Home Loan insurance is equal to replacement value as determined by your insurance carrier.
Patelco Credit Union should be listed as the lien holder, PO Box 1707, Carmel, IN 46082.
Thank you for helping us keep these records current. If you have any questions please call one of our Home Loan experts at 800.358.8228 (option 2, then option 1).
We understand some of our members are having trouble keeping up with their financial obligations. We also understand that your situation is personal and unique.There are solutions to help you manage but you have to take the first step and let us know your situation.
Contact Patelco Credit Union and ask us about options that are available for your specific situation. We can be reached at 800.358.8228, ext. 7145 or via email at email@example.com.
You may also want to speak with a counselor from a housing counseling agency that is sponsored by the Department of Housing and Urban Development (HUD). A HUD–approved housing counselor is an experienced, trained professional who can advise you on preventing foreclosure, buying a home, protecting your credit, and other issues.
Remember, there is no charge to work with a HUD-approved counseling agency – help is free!
You may find a housing counselor on the HUD website or by calling their toll free phone number 800.569.4287.