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Travel Notification

Travel Notification Traveling Soon? Give Us a Call.

In order to protect you from credit card fraud and reduce unauthorized charges, we closely monitor all account transactions (including debit card transactions). If you’re planning to travel out of state or abroad, please call 800.358.8228 prior to your trip. We will need to know the following:

  • Which card(s) you will be taking with you
  • Dates of travel
  • What states/countries you plan to visit, including stopovers

Occasionally, transactions may still be blocked in a specific area due a high concentration of fraud activity. For additional details on countries that may be blocked, please contact 800.358.8228.

Make Sure Your Contact Information Is Up to Date

We’ll attempt to contact you should unusual activity occur on your card, so it’s important to keep your email and phone number(s) current. You can update your info by:

  • Sending a secure message from the Mobile App
  • Changing your profile information in Online Banking (visit patelco.org/myaddress to see how)
  • Calling us at 800.358.8228
  • Going to a branch

Need Help While Outside the US?

If you’re traveling abroad and need to contact us, you can call 1 925.468.6300. If you’re overseas and have questions about using your card, you can call 1 909 941 1034. Be sure to dial the country’s outbound international prefix first, then 1 925 468 6300 (general questions) or 1 909 941 1034 (card help only).