There are currently four basis qualifications to use Anywhere Deposit for your scanner. You must:
Yes, you need a scanner. You have two options to deposit a check via Anywhere Deposit using your scanner. You can use our scanning wizard which will allow you to upload the check image – this method will require you to download Active X® controller. Your other option includes using your home scanner to scan, save and upload your check images manually – this option will require to use your scanner to scan and save the check images (you must save the image as grayscale, JPG 200 or 300 DPI. If you need further assistance, please call us at 800.385.8228.
Yes, you must be connected to a network to access Anywhere Deposit.
As long as your scanner is TWAIN compliant, your scanner should work with Anywhere Deposit. Be sure to install and test your scanner before using this feature, and make sure scanner driver software is up–to–date.
Yes, Anywhere Deposit is a feature of Online Banking, which is a secure, encrypted environment.
To access Anywhere Deposit, your pop-up blocker needs to be disabled. If after disabling your pop–up blocker in your browser, you still have trouble accessing Anywhere Deposit, contact Member Service at 800.358.8228.
You may be ineligible for Anywhere Deposit for one of several reasons:
To use the built–in scanning software within Anywhere Deposit, you need to download an Active X component. This will enable Anywhere Deposit to communicate with your scanner.
Yes, you must use Internet Explorer and have administrative privileges on your computer.
If you’re using Internet Explorer, the first time you use Anywhere Deposit, a yellow information bar may appear at the top of your browser window. You will be prompted to install an Active X control called EZTwainX by Dosadi. Your pop-up blocker must be disabled prior to downloading Active X.
You will only be prompted to download Active X if you're using Internet Explorer. You must have administrative privileges on your computer and your pop-up blocker must be disabled.
A yellow information bar may appear at the top of your browser window alerting you that your pop-up blocker is enabled with a link to disable your pop-up blocker. If you are using Internet Explorer and you don't receive the alert:
If you are using Firefox
If you are within a secure network, the network's firewall may be preventing the download. You must have administrative privileges on your computer and your pop-up blocker must be disabled to download Active X.
Any Internet control that accesses devices on your computer can pose a potential security threat. However, Anywhere Deposit uses signed controls that verify the authenticity of the Active X and provides instructions on what to expect.
You must have Active X installed to use the scanner software within Anywhere Deposit. However, if you don't want to download Active X, you can use your own scanner software to scan, save, and upload your check images to Anywhere Deposit by selecting Use Your Own Scanner Software from the drop-down menu.
To use your own scanner software, you must ensure that the image:
The steps depend on which operating system (OS) you're using. If you're using:
Windows XP for PC:
Windows 7 for PC:
Anywhere Deposit locates all scanner drivers available on your computer and displays them in the drop-down menu. Select the scanner that you wish to use, making sure that the scanner driver is installed and connected to your computer, and the device is turned on.
You can review the help information available within the app. Click Help in the upper right-hand corner and you'll find detailed instructions on topics like selecting a scanner, uploading, flipping, and cropping images.
Scanner manufacturers often release new software versions to support new OS and browser versions. You may need to download the latest version of your scanner driver software before you can use Anywhere Deposit.
If you get a system error:
If you don't see the Continue button, Safari's Display Images function is not enabled. Go to > Safari > Preferences > Appearance > Display Image to enable this function.
No, Anywhere Deposit will only allow you to deposit checks one at a time.
The imaging process depends on the scanner. Some scanners may scan the check with extra space and some won't. We recommend marking 4 black dots, the size of the pencil eraser, in each corner of the check before scanning it. This will help the scanner find the outline of the check so that you will not have to crop extra space.
Rescan the image by clicking the Back button, and selecting Scan Front of Check. Most scanners have an arrow indicating where to position the check. Before rescanning, make sure the check is aligned within the area indicated by the arrow.
If the check image is over-cropped within Anywhere Deposit, click Undo until the original scanned image appears in the window. Then crop the image manually by clicking on the top left and bottom right corners of the check and clicking Crop. If the image was over-cropped during capture, you will have to rescan the check.
If your image exceeds 1 MB, resave the file with a smaller file size through your computer or scanner software.
You will receive an electronic receipt with a confirmation number and a copy of the check, which you can print and retain for your records.
After you submit your deposit, you will be able to see the deposit in your account history immediately. However, the funds may not be immediately available depending on the type of the check, check amount, and your account history.
Some reasons your check could be rejected by Anywhere Deposit may be that the:
If your check is rejected, you should make sure that the:
If you continue to experience problems, you will need to make the deposit in person.
No, there are some types of check that are prohibited, including checks that are:
Yes, you can make loan payments using Anywhere Deposit.
There is no cut-off time for depositing checks using Anywhere Deposit. If you deposit your check before 12:00 a.m. EST, it will be sent for processing on the same business day. Deposits made after 12:00 a.m. EST will be processed on the next business day.
The check is electronically transmitted to Patelco.
Yes, the daily deposit limit for Anywhere Deposit is $10,000.00.
Holds are placed on deposits made using anywhere deposit as follows:
*Please note that additional holds may apply.
Yes, in some circumstances additional holds may be applied to the checks deposited using Anywhere Deposit.
No, however, you can cancel your deposit prior to submission.
Attach a note to the check and file away with a copy of the printed receipt. We recommend that you retain the check for 90 days for your records.