Anywhere Deposit is an innovative service that allows you to deposit checks directly into your account(s) using the Patelco mobile app on your smartphone. Refer to our FAQs below for guidelines on how to set up and use Anywhere Deposit for our mobile apps.
There are currently four basic qualifications to use Anywhere Deposit. To use the service, you must:
To use Anywhere Deposit, you need:
To use Anywhere Deposit, log in to the Patelco Mobile Banking app using your Online Banking User ID and Password on your device and:
Tip: Place the check on a dark, flat surface free of other paper, and be sure the check is completely inside the box on your phone’s screen. Keep the original check for 90 days as proof of your transaction.
Yes, Mobile Banking and Anywhere Deposit is a secure encrypted environment, and all transactions and inquiries made are safe once you log in with your unique User ID and password.
Anywhere Deposit may not be available for your account if:
You can use Anywhere Deposit to deposit original paper checks payable to:
The following items cannot be deposited using Anywhere Deposit:
After selecting the "Make Deposit" button to complete your deposit, the transaction will process. When it is complete, you will either see an error message stating the reason or you will see a confirmation screen. The confirmation screen will say "Deposit Successful" and will show the date, amount, account, and a receipt number for tracking. When you are finished reviewing the deposit, select "Done" at the bottom of the confirmation screen to continue with your mobile banking session.
If your check isn’t scanned correctly, your check could be rejected for the following reasons:
To make sure your check details are read:
Yes, prior to finalizing the deposit you will have an opportunity to retake the image of the front and back or cancel the deposit. To cancel the deposit select “Back” or “Clear Form”.
No, deposits can only be made into eligible savings and checking accounts. However, once a deposit is made into your savings or checking account, you can transfer the funds to your loan or credit card account.
There is no cut-off time for depositing checks through Anywhere Deposit. However, if you deposit your check after 6:00 p.m. PST, the check will be processed the following business day.
Yes. For the first six months of using the service, you will have a $5,000 daily limit and $20,000 rolling 30-day limit. After six months, if the account is in good standing you will have a $10,000 daily limit and a $40,000 rolling 30-day limit. After one year if the account is in good standing there will be no limits.
Patelco’s standard check hold policy applies to deposits made using Anywhere Deposit. See your Member Handbook (PDF) for check hold guidelines.
After depositing a check using Anywhere Deposit, attach a note to the check that you have deposited it via Anywhere Deposit Mobile and file it away. We recommend that you retain the check for 90 days for your records and dispose of it after that time.
Call 800.358.8228 or send us an email and a team member will review your account to see if you’re eligible to use the service and advise you of the decision.
This is caused by a change in iOS 8 which requires each application to be enabled to use the devices camera. This can be changed by following the steps in this guide: How to enable the camera in iOS 8
If you have any problems, call 800.358.8228. A member of our Technical Support team will assist you during normal business hours. If sending an email through our site, we will respond to you within one business day.
iPhone®,iPod®, and iPad® are registered trademarks of Apple Inc.
Google and Google Play is a trademark of Google Inc. Android® is a registered trademark of Google, Inc.
Mobile Banking from Patelco is free, but you may incur mobile internet/data charges from your carrier/service plan.
Please note: All deposits are subject to Patelco’s Funds Availability Policy. Refer to the Member Handbook (PDF) for more information. Members must be eligible for Anywhere Deposit. Keep Anywhere Deposit check items for 90-days before destroying the item.